Refund Policy

Last Updated: 01/24/2025

At ResellerIPTV, we are dedicated to providing our customers with the best IPTV service available. However, we understand that issues can arise. This Refund Policy outlines the circumstances under which refunds are granted and the process for requesting one. By purchasing a subscription through reselleriptv.net, you agree to this Refund Policy.

1. Eligibility for Refunds

We offer refunds only under the following conditions:

• Technical Issues: If our IPTV service is proven to be completely non-functional due to technical issues originating from our side and our support team cannot resolve the problem within 48 hours.
• Duplicate Payments: If you accidentally make duplicate payments for the same subscription, we will process a refund for the additional payment(s).

2. Non-Refundable Conditions

Refunds will not be granted in the following scenarios:

• User Error: Issues caused by user-side problems, such as poor internet connection, incompatible devices, or incorrect setup.
• Third-Party Apps or Devices: If you experience issues due to the use of third-party apps or devices not recommended by ResellerIPTV.
• Change of Mind: Refunds are not provided for reasons such as “no longer needed” or “changed my mind.”
• Trial Period: If a trial period is offered, no refunds will be granted after the trial subscription is upgraded to a paid plan.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our support team at support@reselleriptv.net or use the contact form on our website.
2. Provide Proof: Clearly explain the issue and provide supporting evidence, such as screenshots or videos.
3. Verification: Our team will review your request and verify whether the issue meets our refund eligibility criteria.

Refund requests are typically processed within 5-7 business days.

4. Refund Method

Approved refunds will be issued via the same payment method used for the original purchase. Please allow additional processing time depending on your bank or payment provider.

5. Service Interruption Disclaimer

While we strive to deliver uninterrupted access to the best IPTV service, occasional disruptions may occur due to factors beyond our control, such as internet issues or maintenance. Refunds will not be provided for temporary service interruptions.

6. Cancellation Policy

You may cancel your subscription at any time, but no refunds will be issued for unused periods unless you meet the criteria listed in Section 1. Upon cancellation, your access to the service will remain active until the end of the current subscription term.

7. Customer Satisfaction Guarantee

At ResellerIPTV, we value your satisfaction. If you experience any problems with your subscription, our 24/7 support team is available to help resolve the issue promptly. Contact us before requesting a refund so we can work to address your concerns.

8. Contact Us

For any questions regarding this Refund Policy, please reach out to us:

• Email: support@reselleriptv.net
• Phone: +44 7786 404877

We are committed to providing an excellent experience with the best IPTV service and ensuring that your concerns are addressed fairly and promptly.